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In process builder how to create a new criteria that checks if the Case owner has changed and also that the owner is not a Queue
Ok, so in a process builder i have to create a new criteria that checks if the Case owner has changed (which i have this part) but also that the owner is not a Queue that part i'm stuck on
Solution
You need to check that Owner Id is updated and Id in Owner Id (Queue) is not same as Owner ID:
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