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servicenowservicenow-rest-api

How to create and display hierarchy list in servicenow?


Dean-> manager -> senior faculty -> junior faculty -> students

The above structure is in hierarchical form and when I open dean form in servicenow I should be able to see record i.e. rest of the staff under him. Similarly in manager I should be able to see below him.......and so on for junior faculty I will be able to see students and for students there should be no record


Solution

  • Well you can create hierarchical related lists assuming you are using the List V2.

    Check here: https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/list-administration/task/t_EnableAHierarchicalList.html

    I'm not sure this is 100% what you're after but it is a start. I think that in general a better idea is just to create simple Related Lists which allow the user to hop from one table to another. You don't always need to show everything in one view.