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twiliotwilio-apitwilio-click-to-call

How to implement twilio Click To Call over VoIP?

I have implemented the Click to Call functionality in my web application. The flow goes like this

Customer Req Call -> Twilio Call Customer -> Twilio Call Agent -> Both are connected.

Are the calls in the above mentioned scenario are made using VoIP?. If not, how to implement the same using twilio Voice SDK and make VoIP Calls instead of using traditional telephony lines.

Twilio documents mentions the twilio supports VoIP on browser, iOS and Android platforms. Does that mean I can make use of twilio voice SDK to make VoIP calls only between browser, iOS and Android devices?

Or I can initiate a call from browser to the actual person number as well?

Solution

  • Twilio developer evangelist here.

    The call leg that goes to your customer on the phone will be made over traditional telephone lines.

    You can however use Twilio Client to make VOIP calls from your browser and have Twilio connect that call to the customer on their phone.

    Check out this tutorial on making calls from your browser to phones to understand more.