RPA : How to do back-end automation using RPA tools?

Question

I would like to know how back-end automation is possible through RPA.

I'd be interested in solving this scenario relative to an Incident Management Application, in which authentication is required. The app provide:

1. An option useful to download/export the report to a csv file
2. Sort the csv as per the requirement
3. Send an email with the updated csv to the team

Please let me know how this possible through RPA and what are those tools available in RPA to automate this kind of scenario?

Answer 1

There are several ways to do it. It is especially useful when your backed are 3rd party applications where you do not have lot of control. Many RPA products like Softomotive WinAutomation, Automation Anywhere, UiPath etc. provide file utilities, excel utilities, db utilities, ability to call apis, OCR capabilities etc., which you can use for backed automation.