get email body with html format in odoo

Question

I want to get email body from in html format,

defaults = {
        'name':  msg.get('subject') or _("No Subject"),
        'email_from': msg.get('from'),
        'email_cc': msg.get('cc'),
        'partner_id': msg.get('author_id', False),
        'description': msg.get('body'), 
    }

I want to get email body to description but when I use 'description': msg.get('body'), it takes all on text format, I want to get email body on HTML format

Answer 1

here is the basic function when creating new ticket (incoming message)

 @api.model
def message_new(self, msg, custom_values=None):
    """ Overrides mail_thread message_new that is called by the mailgateway
        through message_process.
        This override updates the document according to the email.
    """
    # remove default author when going through the mail gateway. Indeed we
    # do not want to explicitly set user_id to False; however we do not
    # want the gateway user to be responsible if no other responsible is
    # found.
    create_context = dict(self.env.context or {})
    create_context['default_user_id'] = False
    defaults = {
        'name':  msg.get('subject') or _("No Subject"),
        'email_from': msg.get('from'),
        'email_cc': msg.get('cc'),
        'partner_id': msg.get('author_id', False),
    }
    if custom_values:
        defaults.update(custom_values)

    res_id = super(ProjectIssue, self.with_context(create_context)).message_new(msg, custom_values=defaults)
    issue = self.browse(res_id)
    email_list = issue.email_split(msg)
    partner_ids = filter(None, issue._find_partner_from_emails(email_list))
    issue.message_subscribe(partner_ids)
    return res_id

when I add

'description' : msg.get('body'),

I can get the body of the email, but its on text format, then I check on 'description' and I found this

description = fields.text('Private Note')

that's why I only get text format, not HTML format, so I change the description format to this

description = fields.Html('Private Note')

then the format of description is back to normal and readable.