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twiliotwilio-flex

How to ring multiple workers in Twilio Flex


In Twilio Flex, when a call comes in, I want all workers in a given queue to ring.
They should all be able to pick up the call and the first one to do so is connected to the customer while the call disappear for the others.

For now, TaskRouter seems to select a single eligible worker to send the call.

How can I have TaskRouter to simulring all eligible workers instead of ringing them one by one?


Solution

  • Alan's comment got me in the right direction.
    To have multiple workers ring at the same time, just increase the MAX RESERVED WORKERS property in the TaskQueue.