I am attempting to build the example file that is listed here. https://docs.bmc.com/docs/display/public/BVA9/Sample.aiml+file
I was able to write out the file (I think correctly) here. https://gist.github.com/pemby/679571f9eb9a413faa72811bbbe85621
Running the file I think it is failing the first pattern match.
<category>
<pattern>CMP</pattern>
<template>
Which password do you want to change?<br/>
1) Lotus password.<br/>
2) Sgate password. <br/>
3) NT/PC password.<br/>
Enter yoour choice-1/2/3.
</template>
Then fails here...
<category>
<pattern>1</pattern>
<that>* Enter your choice-1/2/3.</that>
<template>
<think>
<set name="option1">1</set>
</think>
<srai>ACMP</srai>
</template>
</category>
You have a typo of "yoour" in your first category. Also you need to add </category> at the end of your first category. You are checking for the wrong value of <that> in your second category (the documentation you are learning from is incorrect). I've posted the correct and working version of your code.
<category>
<pattern>CMP</pattern>
<template>
Which password do you want to change?<br/>
1) Lotus password.<br/>
2) Sgate password. <br/>
3) NT/PC password.<br/>
Enter your choice-1/2/3.
</template>
</category>
<category>
<pattern>1</pattern>
<that>ENTER YOUR CHOICE *</that>
<template>
<think>
<set name="option1">1</set>
</think>
<srai>ACMP</srai>
</template>
</category>