In service now for reference, there's a field type called 'reference'. Now I need to create a multi-reference field. But I don't see any field type for it. Can we achieve the same using field type 'List'? If yes, How to achieve it in the UI and REST API? Multi-reference means to search through multiple objects
FYI, I'm using Madrid version and Customer Service Plugin.
No, there is no such thing as multiple table reference Field. How should the system react, if you write eg. Incidents and Catalog Items in the same Field? I would advice you to just make two Fields, each with it's own reference table.
If you really want multiple types of references to pick, you would have to create a new table, import eg. Incident and Catalog Item references into that table and create a reference Field to that table.