I've seen a lot of questions about disabling the Gmail smart reply feature from the user point of view, but nothing about it from a server/app PoV.
In our application, we send some emails containing data about future events or inquiring schedule availability, each email including a link to a dedicated page of our app to answer.
But Gmail doesn't understand it's an automated email, even if the sender is a [email protected] address, and keeps suggesting "smart" replies. This provides a terrible UX, where the email ends with a fine answer button, then Gmail suggested replies which leads to an unused address.
Does someone knows if there is a way to force it to suggest nothing? The only solution we've got so far is to change the content of the message, trying to find specific words that won't trigger Gmail feature :-/
We managed to hide the GMail smart replies by adding a footer note in our emails, stating that this is an automated message and that user should not reply to it. Seems to do the trick for now :)
In french, this looks like:
Cet email est un envoi automatique ; merci de ne pas y répondre.