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Dynamics CRM 365 - Export Activities with parsed Description field


I have task to export Activities including 'Descriptions' filed which contains HTML of the stored email treads. I have to export this field/column as parsed text (not HTML codes, only a real content of the mails).

Actually, when Activities listing is displayed in web, Descriptions column displays exactly what I need, but when I export it to excel, this columns displays HTML codes (and is limited to 1044 chars, so there is no any real body content).

Please, give some advice or link where I can learn how to export this field as it looks in web. Thanks.


Solution

  • Unfortunately, plain text email body is not stored automatically by OOB CRM. All you have is Rich text stored description field.

    There are multiple different solutions to strip the HTML tags & store the plain text in a different field viz code solution, no-code configuration solution using third party like North52, etc.

    If you have developers in your team, then C# Plugin would be the best bet to strip & store on creation of Email record itself.