Google Analytic not showing tracking for Chat Instantiation, whereas phone click/tap tracking working. Please tell me where I am wrong in the following code. One more thing I am not able to insert code inline, so I used jquery function in header.
<script>
jQuery(function ($) {
$( document ).ready(function() {
$(".cont_no").on("click", function(){
gtag('event', 'clicks', { event_category: 'Phone Number', event_action: 'Clicked'});
});
$(".olark-form-send-button").on("click", function(){
gtag('event', 'clicks', { event_category: 'Chat', event_action: 'Chat Initiation'});
});
});
});
</script>
I want to track both chat and phone click/tap in Google Analytics.
Finally I found solution with the following code:
<script>
jQuery(function ($) {
$( document ).ready(function() {
$(".cont_no").on("click", function(){
gtag('event', 'clicks', { event_category: 'Phone Number', event_action: 'Clicked Website'});
});
gtag('event', 'clicks', { event_category: 'Olark_Chat', event_action: 'Visitor_Sent_a_Message', event_lable: 'Visitor_initiated_with_[agent name]'});
});
});
</script>