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azurebotframeworkazure-language-understandingazure-cognitive-services

Utterance triggers None intent instead of intent it has been added to

I have created an intent called "Ask 4 clear" with 15 utterances, but one of them is highlighted with red color and triggers None intent instead of one it was added to.

screenshot

Test of this utterance gives None intent screenshot and reassigning to correct intent gives no result screenshot

Having the same problem with other intents, eg screenshot

Do you have any ideas?

Solution

  • Since "Ask4Clear" is not a real English word, LUIS is not able to process the query correctly. One way to resolve this issue is to add more utterances to the intent that include "Ask4Clear". I would also recommend creating a Phrase List to add words to the dictionary that LUIS pulls from. For more details on how to configure a Phrase List, please refer to the LUIS Documentation.