I write a wallboard for asterisk queue system. The document says that when a call is transferred away by an agent an ATTENDEDTRANSFER (or BLINDTRANSFER) event log should be added to the queue_log file automatically. Unfortunately there is no line for any transferred calls in the log file (queue_log in my case). Is there any setting to be changed to let the system to log them properly ? When I check the CEL files, I see the transfer logs. So the system is logging correctly for CEL but not for queue_log. I tried to transfer the call to another agent, to an IVR and to another user who is not an agent for any queue. The result is the same, no log for the transfer process.
Any suggestions ?
I use the following: Asterisk Version: 13.22.0 Freepbx 14.0.5.25 All trunks and clients are connected via SIP
If your phone do transfer via internal features - no log entries.
You have parse AMI events for needed info.
Write your own queue wallboard is VERY hard task. Queue module have really alot of issues. Can recommend read some already written modules like https://www.asternic.net or queuemetric