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servicenowservicenow-rest-api

API return link instead of Name

I am new in this field, please help.

when i am trying to get value from incident table using servicenow REST API instead of Name in assigned_to field i get a link. how can i get name using REST API. i am using python

Query

url = 'https://comapanyname.service-now.com/api/now/table/incident?sysparm_query=assignment_group=assignment_group=7a76f60f3d42002

Result

'assigned_to': {'link': 'https://companyname.service-now.com/api/now/table/sys_user/0db6ec308f6723a90', 'value': '0db6ec308f6723a90'}
Solution

  • you get this link because this field is a reference field. That means it does not store the information of the user instead it stores a reference to another record. When you send a GET to the link you will receive the user information.

    Cheers