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oauth-2.0zendeskzendesk-api

issue while calling zendesk real time chat api

can anyone help me I am trying to call below request

curl https://rtm.zopim.com/stream/{resource} \
  -H "Authorization: Bearer {API access token}"

initially, I tried with basic auth (adding id : password in the request) response was unauthorized,

then I generate access token with postman like in below screenshot

and when call API with that access token then the response is 403 forbidden

I can successfully hit and get response other api like ( https://www.zopim.com/api/v2/chats) with the same access token

but not the specific "rtm.zopim.com/stream/"

enter image description here

Solution

  • The Real Time Chat API is available on Enterprise plans only, so if you are not on the Enterprise plan you will receive a 403 Forbidden error.