Quick Replies on the Page Owner

Question

Messenger Platform introduced Quick Replies feature, that the User can tap to answer Page Owner's request instead of typing. However, I can make it work from the User view only. Will it work from Page Owner's view, like suggestion?

Flow may be:

1. User ask Page a question
2. Bot suggest some <quick replies> based on that question (maybe use NLP)
3. Page Owner can tap <quick replies> to reply

I may call this "semi-auto reply bot". For example, in the demo here, the shop owner may double checked the response and tap to send.

Answer 1

No, there is not a direct way to do this. Theoretically you could basically have a customer-facing bot and a business-owner-facing bot, and then orchestrate the a flow something like this:

1. user messages user-facing bot
2. bot forwards the message to business in business-owner-facing bot with quick replies
3. business owner selects a quick reply
4. user-facing bot replies with the text of the quick reply.

You'd want to be careful of privacy concerns tho since the user's message is being forwarded on.