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pluginschatfacebook-messenger

Facebook Customer Chat Plug In Issue


So I'm trying to integrate facebook chat plug-in into my website. So to start off, I went about my task by first following the guide: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/

It was quite simple and intuitive. However when I plugged in my code to my website, I actually wasn't able to render the chat widget. Now I've looked up possible solutions, a number of helpful people recommended that I make sure my domain is whitelisted. It was in fact! I also don't have any error appear on my console.

I do want to point out that I my chatbot isn't currently live since my team is currently developing it. I remember that being no problem a few months ago (Late July 2018). So long as one of my team members with admin privileges was already logged into facebook, they'd be able to see the chat widget.

Is that the problem - i.e. facebook updated their systems so that only live bots can be seen on websites regardless of whether a team member is looking at it or not.

I appreciate any input!


Solution

  • Just from our docs I found 1 more hint to whitelisting:

    • The plugin has to be served over HTTPS.

    Is it possible that it's your case? Sorry, I can't say if the not-live bot is of an issue. :-/