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Change Customer Information field in AgentTicketZoom OTRS6

I want to change few fields of customer Information table of AgentTicketZoom file of OTRS6. How to do this? Is there any way?

I need to add a TicketLicense input box below LastName of the field

Yellow circle displays where I need to add my input box

Solution

  • Look at files:

    Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt

Kernel/Output/HTML/Layout/Ticket.pm

    You also may need to change mappings, take a look at Kernel/Config/Defaults.pm

    Usefull link https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/