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How to get all tickets of a group trough official Zendesk API PHP client?

I'm using the offical Zendesk PHP API client but I cannot find any documentation on how to get all tickets of a special group.

I already studied the README.MD on GitHub, the samples and also source code of the framework but I could not figure it out.

I have the group ID, but it would also be possible to search the tickets with a tag. Unfortunately I am not able to search for tickets, just for users.

Solution

  • After a few days Zendesk support got back to me, and the solution is quite simple if you know how:

    With $client->search()->find('type:ticket group:GROUP_NAME') you can use all query parameters described in the Zendesk API Documentation.