Dynamics CRM Online System Users name changed into #, #
We are facing this issue in all our environments, when an employee left our company somehow his user profile in CRM is updated like below snip.
Domain name & Windows Live ID fields turn into weird [email protected] and Name fields into #
Can this be controlled in someway in DirSync? Disabling CRM users when AD users got disabled is expected behavior but this isn't.
We do have Pre-Create & Pre-Update plugins on System User entity, but nothing to do with Name fields obviously.
Any clue to solve this problem?
After a support ticket with MS & internal analysis, this was identified as an internal cleanup exercise by AD owners due to company policy. The data removal in AD account sync to Azure AD & in turn mess things in CRM like this.
We are running a scheduled cleanup job in our side now to restore the first & last name (composite field - full name), internal email address in systemuser from associated Mailbox record using SSIS/Kingswaysoft.