I'm trying to setup LUIS to connect to my Azure WebApp Bot, I've been asked by my IT Director to test the bot on a "Simple" Staff Directory Lookup (hosted in Azure SQL VM's).
I was trying to configure LUIS to understand intents such as 'Who is in Hospitality', or 'Who is Joe Bloggs', but I'm struggling with how to do this.
Do I use entities for departments and people? Are there Pre-Built Intents for 'Greetings' and other commonly used intents?
Any help would be appreciated.
You have several questions so I splitted my answer in 2 parts.
[I want to] understand intents such as 'Who is in Hospitality', or 'Who is Joe Bloggs', but I'm struggling with how to do this.
Do I use entities for departments and people?
Department:
If you have a limited and known list of departments, you can create an Entity which type will be List. It will process an exact text match on the items of this list (see doc here).
If you don't have this list, use an Entity of type Simple (see doc here) and label this entity in several (various) examples utterances that you provide. You can improve the detection by also adding a Phrase list in that case: it will help and is not processing an exact match in the list. And you should improve it over the time.
People:
For the people name detection, it will be a little bit more tricky. You can have a look to Communication.ContactName pre-built entity. If it's not working, create your own simple entity but I'm not sure that the results will be relevant.
Are there Pre-Built Intents for 'Greetings' and other commonly used intents?
There is no pre-built intents but there is a Lab Project called Personality Chat that is designed to manage such cases (in English only for the moment): https://labs.cognitive.microsoft.com/en-us/project-personality-chat
It is still in a lab version, so you should not use in production, but it is mostly open-source so you can give it a try and see if it fits your needs.