Search code examples
azure-cognitive-servicesazure-qna-maker

Why are all pricing tiers disabled when trying to create a QnA Maker service?


I'm trying to create a QnAMaker service, the second one in my azure tenant. But when doing so I can't select any pricing tier because both are disabled stating that they are not available in the current location, which is weird because I try in the same location of the first QnAMaker service and also in different locations and still get the same issue.

Tried on Safari, Chrome and Edge, same results. Also tried with my personal Azure tenant. :( I can create other resources but not QnA Maker.

Any ideas?


Solution

  • I was facing the same problem, so I got in touch with Microsoft Azure Support and they confirmed the issue originated on their side due to an update to the Azure Portal which caused this problem for some users temporarily.

    They suggested for the current time to clear the browser cache + sockets and wait for the TTL to expire, use another browser, or use a completely different system and then login to the Azure Portal again.

    The problem got resolved for me using Internet Explorer without waiting for the TTL to expire and using Microsoft Edge and Google Chrome after the TTL has expired.