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restsalesforcesalesforce-lightning

Which field describes reporter of a Salesforce Case

AS in every ticket we create normally programmatically, we do have a reporter and assignee of ticket. But in sales-force API documentation I could not find any field which describes Reporter of Case.

Also, there is no field to specify project Id against which we can create a case.

Is this the limitation of the Salesforce ITSM services or am I missing something.

Reference link https://developer.salesforce.com/docs/api-explorer/sobject/Case

Solution

  • A case is normally associated with an Account (AccountID) record and a Contact (ContactId) record. Those record indicate the "reporter" of your case.