dynamics-crmcrmdynamics-crm-365interactive-service-hub
Microsoft Dynamics 365 (on-premise v8.2) how enable subarea button for ISH for custom role?
Microsoft Dynamics 365 Interactive Service Hub (ISH) button (on area Settings, subarea Apps) visible for Service Manager, System Administrator, or System Customizer roles (article on Technet ).
How can I make this button visible for other roles?
I have CRM version 8.2 , onpremise.
Solution
As referred in the Technet article, those button & link is available only for certain roles by OOB.
But you can use the 3rd option, by referring the direct link for engagementhub.aspx in sitemap for any roles.
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