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c#asp.net-mvcdocusignapidigital-signaturedocusigncompositetmplts

Customized html not parsed correctly in DocuSign email template

I am using DocuSign in my web application for signing a document digitally. I do some customization in email templates of my DocuSign demo account for more user friendly email contents. Please see the below code for see customization code.

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This code work fine till yesterday. But now I found a issue about email template like below image.

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email string is not parsed correctly in DocuSign. I am clueless about this issue.

Solution

  • There is an account setting that needs to be toggled on your account called Allow HTML input in the API, please contact your DocuSign Account Manager or DocuSign Support to enable this setting in your account.