How to record whole incoming call from IVR flow twilio

Question

Flow of IVR script I am working on Twilio studio for an incoming call, now I have setup everything except one thing that is to record the whole incoming call. I have done the recording of outgoing successfully but can't find a way to record an incoming call on IVR flow with Twilio studio. Anyone with Twilio IVR experience who can help?

Answer 1

Twilio developer evangelist here.

It's not possible to record the entire incoming call, however when you get to the stage of connecting the incoming caller to an agent or a conference that is the point at which you can start the recording.

At that stage, you want to turn on the "Record call" switch on the "Connect call to" widget.