I have been searching for a solution to this problem for a while and surprised it doesn't exist. I have a low traffic site but a high conversion/acquisition cost per customer.
So when a customer hits a certain page on my website, I want to be notified via SMS. So I can instigate a live chat and get them converting.
I have tried an option with Google Analytics, but that seems to have a delay. The live chat platforms do not seem to have this feature.
How could this type of action be achieved?
David here, from the Zapier Platform team.
That certainly might be possible! I haven't tried anything like that, but I have an idea that might work (albeit with some caveats).
First, you'll want to trigger when someone is on the site. For that, I'd send a webbhook to Zapier from the front-end of the page. If you wanted to only trigger if someone is there for a few seconds (not a bounce) you can put the outgoing webhook in a setTimeout. If you have the following code:
fetch('https://hooks.zapier.com/my/hook/path')
It will contact Zapier. From there, you can use SMS by Zapier to text yourself. You could also pass along relevant data to be used in the text, if you wanted.
All that said, it seems like live-chat apps (something like Olark) will make it seem like you're online always and can forward incoming messages to you somewhere you can respond right away. I haven't tried any, but I can't imagine yours is a unique problem.