I have created a workflow for sending a mail while a new ticket is created. I have configured server my Outgoing Server & while creating a new ticket new entries were inserted in com_vtiger_workflowtask_queue table; but mail were not sent to the desired users. What could be the possible reasons ?
Adding to the Above Response please create a workflow ; Go to CRM settings > Workflows & then select Send Email to Contact on Ticket Update workflow. Make sure you selected trigger point as Ticket updated which includes Ticket creation.