In this Presentation Video from Yaseer (Amazon Connect). He Demostrated that Amazon Lex Passes the conversion that happened between the user and Lex bot to the Amazon Connect contact Center agent.
However I dont receive the conversion data in Amazon connect streams api. I do get only the session Attributes.
How do I get the full conversation that happened btw the Lex bot and User while connect to the agent in amazon connect contact center ?
Any thoughts would be much helpful. Thanks!
PS - There is not similar question exists that I could find helpful for me, so created a new one.
Take a look at the source code for that demo. It uses appendTranscript to build the full transcript of the Lex chatbot interaction.