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timeoutbox-apicreatefile

.NET BoxApi.V2 timeout when uploading

In .NET I'm using the BoxApi.V2 to upload files to box.com.

Using BoxManager.CreateFile for big files (>90 mb) results in the following errors:

"The timeout period elapsed prior to completion of the operation"
"The underlying connection has been closed"

Small files: no problem. I can't seem to configure timeout anywhere in this API....

The exception occurs in the following location: BoxApi.V2.BoxRestClientBase.Try(IRestRequest request, HttpStatusCode lastResponse) in BoxApi.V2.BoxManager.WriteFile(IRestRequest request)

Solution

  • Using the pingpath command I found out that my uploaded files took a major detour.

    Sending them from our Paris office, they were forwarded to a server somewhere at the American west coast.

    The target location being too remote is causing the time out, as was confirmed later by the BOX helpdesk.

    The exact command is:

    pathping ftp.box.com