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servicenowservicenow-rest-api

Service now attachments are not showing up

I'm using service now api https://xyz.service-now.com/api/now/attachment/file api for attaching files to the incidents. Files are getting attached to the incident in activity section but not showing up in the Manage Attachments section. How do I resolve the issue?

I'm using Rest API explorer to attach files to incidents. But I do not see them in below Manage Attachments section.enter image description here

I can only see them in activity enter image description here

Rest API explorer that I'm using enter image description here

Solution

  • I just tested it on my instance and it worked just fine. Please refer to the screen shot below and make sure that you have filled all the required fields enter image description here

    and the record looks like following: enter image description here