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linuxldapticket-system

Searching a ticketing system, recommendations

I'm searching a ticketing system in order to implement it on some business. I need a ticketing system with these possibilities and characteristics (if it's possible) or the maximum of it:

  • Must be compatible with Linux
  • Open-source code and free software
  • Compatible with LDAP (I want to do authentications with LDAP)
  • Possibility to open a ticket and receive the answer via mail (user's side, operators can have the web interface, they should but not must)
  • The system should contain a wiki section or something like that in order to implement some guides & FAQs for users

I know that I'm searching for a very specific ticketing system and I'm being very demanding :P but I should do in that way.

If you know some ticketing system that provides several of these options your answers will be also welcome.

Thanks for all!

Solution

  • The characteristics you want are very similar with the ticket system I do use in my company.

    I suggest to you the GLPi ticket system, is open source and fill all your requirements.

    I hope you like it :D