It says guarantee not accepted but I am passing a credit card and guarantee type that was specified in the HotelPropertyDescriptionRS. This failure is occurring across multiple hotels at the moment. Due to the sheer size and number of requests needed to work with Sabre, I posted the full RQ/RS trail from session creation to error on pastebin here: https://pastebin.com/NgH1LmYY
The pertinent pieces are here:
RoomRate from HotelPropertyDescriptionLLSRQ
<RoomRate DirectConnect="false" GuaranteeSurchargeRequired="G" GuaranteedRateProgram="false" HRD_RequiredForSell="false" IATA_CharacteristicIdentification="D1KZZ1" IATA_ProductIdentification="20PCT OFF SAVINGS-PACIFIC" LowInventoryThreshold="false" RPH="028" RateChangeInd="false" RateConversionInd="false" SpecialOffer="false">
<AdditionalInfo>
<CancelPolicy Numeric="03" Option="D" />
<Commission NonCommission="true">**NON-COMMISSIONABLE PRODUCT**</Commission>
<Text>DELUXE KING 350 SQ FT I KING PILLOW TOP BED</Text>
<Text>INTERNET ACCESS 42 INCH LCD TV CABLE CHANNELS</Text>
</AdditionalInfo>
<Rates>
<Rate Amount="239.20" ChangeIndicator="false" CurrencyCode="CAD" HRD_RequiredForSell="false" PackageIndicator="false" RateConversionInd="false" ReturnOfRateInd="false" RoomOnRequest="false">
<AdditionalGuestAmounts>
<AdditionalGuestAmount MaxExtraPersonsAllowed="0" NumAdults="0" NumCribs="0">
<Charges AdultRollAway="0" Crib="0" ExtraPerson="30.00" />
</AdditionalGuestAmount>
</AdditionalGuestAmounts>
<HotelTotalPricing Amount="281.06">
<Disclaimer>INCLUDES TAXES AND SURCHARGES</Disclaimer>
<TotalSurcharges Amount="0.00" />
<TotalTaxes Amount="41.86" />
</HotelTotalPricing>
</Rate>
</Rates>
</RoomRate>
Guarantee's from HotelPropertyDescriptionLLSRQ
<Guarantee>
<DepositsAccepted>
<PaymentCard Code="AX" Type="AMERICAN EXPRESS" />
<PaymentCard Code="CA" Type="MASTERCARD" />
<PaymentCard Code="DC" Type="DINERS CLUB CARD" />
<PaymentCard Code="JC" Type="JCB CREDIT CARD" />
<PaymentCard Code="VI" Type="VISA" />
</DepositsAccepted>
<GuaranteesAccepted>
<PaymentCard Code="AX" Type="AMERICAN EXPRESS" />
<PaymentCard Code="CA" Type="MASTERCARD" />
<PaymentCard Code="DC" Type="DINERS CLUB CARD" />
<PaymentCard Code="JC" Type="JCB CREDIT CARD" />
<PaymentCard Code="VI" Type="VISA" />
<Text>/GAGT GUARANTEE TO AGENCY TIDS/IATA NUMBER</Text>
<Text>/GDPST DEPOSIT WILL BE SENT</Text>
<Text>/GDPST... IMMEDIATE DEPOSIT TYPE OR FORM</Text>
</GuaranteesAccepted>
</Guarantee>
OTA_HotelResRQ:
<OTA_HotelResRQ xmlns="http://webservices.sabre.com/sabreXML/2011/10" xmlns:xs="http://www.w3.org/2001/XMLSchema" ReturnHostCommand="true" TimeStamp="2015-05-12T02:00:26-06:00" Version="2.1.0">
<Hotel>
<BasicPropertyInfo InsertAfter="0" RPH="028" />
<Guarantee Type="GDPST">
<CC_Info>
<PaymentCard Code="VI" ExpireDate="REDACTED" Number="****REDACTED" />
<PersonName>
<Surname>REDACTED</Surname>
</PersonName>
</CC_Info>
</Guarantee>
<RoomType NumberOfUnits="1" />
</Hotel>
</OTA_HotelResRQ>
OTA_HotelREsRS:
<OTA_HotelResRS xmlns="http://webservices.sabre.com/sabreXML/2011/10" xmlns:stl="http://services.sabre.com/STL/v01" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" Version="2.1.0">
<ApplicationResults status="Complete">
<Success timeStamp="2018-01-18T19:26:55-06:00">
<SystemSpecificResults>
<HostCommand LNIATA="222222">/0/0H1½Ú028/GDPSTVI****REDACTEDEXP REDACTED-REDACTED</HostCommand>
</SystemSpecificResults>
</Success>
</ApplicationResults>
<Hotel NumberInParty="2" NumberOfUnits="1" SegmentNumber="1" Status="UC">
<BasicPropertyInfo ChainCode="PF" HotelCityCode="YVR" HotelCode="9976" HotelName="PAN PACIFIC VANCOUV" />
<Guarantee>DPSTVIXXXXXXXXXXXXREDACTEDEXP REDACTED-REDACTED</Guarantee>
<POS>
<Source>
<RequestorID>46796444</RequestorID>
</Source>
</POS>
<RoomRates>
<RoomRate>
<AdditionalInfo>
<CancelPolicy Option="C03D" />
</AdditionalInfo>
<Rates>
<Rate Amount="239.20" CurrencyCode="CAD" DCS_AuxRateCode="D1KZZ1">
<HotelTotalPricing Amount="281.06">
<Disclaimer>INCLUDES TAXES AND SURCHARGES</Disclaimer>
<TotalSurcharges Amount="0.00" />
<TotalTaxes Amount="41.86" />
</HotelTotalPricing>
</Rate>
</Rates>
</RoomRate>
</RoomRates>
<Text>GUARANTEE NOT ACCEPTED</Text>
<TimeSpan Duration="1" End="03-03" Start="03-02" />
</Hotel>
</OTA_HotelResRS>
Obviously IPCC and customer data have been redacted from the outputs below. The hotel says it accepts GDPST and VISA, yet it fails... Why?
That particular rate is showing that needs to be sold with G guarantee type.
GuaranteeSurchargeRequired="G"
Do you get a successful response after changing GDPST to G?