I am designing a website for tech events, which needs to have both an admin display and a public / user display. Admins of course can manage events, users etc. Users can save events, register, share events. E.g in the public / user navigation I have tickets, reminders, etc.
Now I can´t decide if all the users features has to be present in the admin display as well, or only the admin / managing features? What is best practice and why?
In our university system, the admin can take over the role of any student.
This is to identify problems and / or help users not used to the system.
Also, when a new feature is added to the system, it helps a lot in terms of debugging and testing.
I think the biggest plus for this practise is to take the role of a user and see why a certain feature might not work correct, or where the said user has problems working with the system.
This, of course, requires the users to trust the admins.