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Smooch - How to access conversations with free plan and Web-Messenger widget

Just created a new account and integration with Web messenger widget on smooch.io. (So no direct API or similar, just the widget)

I can see messages coming in through the logs tab, like this:

logs of incoming messages

But maybe I am dumb or blind, but I can't figure out how or where to respond to these conversations...

Thanks for any input.

Solution

  • You need to integrate with a system in order to intercept these messages. You can view available systems here: https://app.smooch.io/integrations

    My company integrated the web messenger with slack. Every time someone writes via the web messenger, it shows up in slack.