I cannot add a comment using Google Docs' defined shortcut on my MacBook Pro (Sierra 10.12.4, but I've been having this issue since Mavericks).
(Side note: The keystroke for entering a footnote works perfectly fine).
I've gone through my keyboard shortcut settings and assigned away all shortcuts that use the "M" key, here:
(I've checked "Accessibility" and the other categories to ensure no use of the "M" key in any shortcuts -- active or inactive.)
Am I potentially misunderstanding in that the "option" key as defined by Google is something other than the Mac ⌥ key?
I had the same problem, then discovered the depressing the keys in sequence worked: