I work in a callcenter, we changed our PBX from Denwa SMALL (a old asterisk version) to Asterisk 11.18 in a HP Server (Intel Xeon E5-2603v4 Six Core), I have many issues that my provider doenst know how to do it and is very slow to answer my questions. The thing is very simple, before when I called from A TO B, the display of phone A appears the name labeled of the phone B, and the Phone B received the named labeled of the phone A.
Now with the asterisk and the actual configuration, Phone B display the name labeled of who is calling. But when the phone A place the call, the display just show the extension number, I want the phone A show the name of the phone B.
It is just with the extensions phone, just for administrative phone.
I think there must be a way to do this, not phone by phone agenda.
You need to look up the destination details somehow and then use the CONNECTEDLINE function in your dialplan, something like this excerpt from FreePBX's dialplan:
Set(CONNECTEDLINE(num,i)=${EXTEN})
Set(CONNECTEDLINE(name)=${DB(AMPUSER/${EXTEN}/cidname)})
In this example, the names are stored in the Asterisk database.
Once the call is initiated, the caller will be sent the details in a SIP message. It's up to the endpoint to work with it.
Details can be found here: https://wiki.asterisk.org/wiki/display/AST/Manipulating+Party+ID+Information