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iosswift3zendeskzendesk-app

"Ticket failed to send" to Zendesk

I am trying to integrate Zendesk feedback view in my iOS application. I am able to open the Zendesk window as well but when I try to send feedback to Zendesk, it fails with the message "Ticket failed to send". Below are the steps I did :

  1. Initialise the Zendesk SDK in the appdelegate :

    ZDKConfig.instance().initialize(withAppId: "APPID",zendeskUrl: "https://sumeet07.zendesk.com",clientId: "mobile_sdk_client_CLIENTID")

  2. And then I used below code to show Zendesk Feedback form :

    ZDKRequests.presentRequestCreation(with: rootViewController)

    It shows the feedback form but when I try to submit the feedback, It shows the error.

Please see the screenshot

May be the format of question I ask is not good but may be you can understand what exactly I am asking.

Thank you

Solution

  • Just add the following lines in didFinishLaunchingWithOptions,

    let identity = ZDKAnonymousIdentity() ZDKConfig.instance().userIdentity = identity

    and also make sure AppId, zendeskUrl and clientId same as like in Zendesk.