Project Management from customer service to development

Question

which project management solutions do you know, which fullfill the following contraints:

• Report customer issue
• Create development tasks assiciated with the issue
• Associate development and q/a documents to the tasks
• Create a patch/revision which contains the development result
• Associate patch/revision with customer issue

Another problem we face is that each customer has a slightly different code base. And not all customers want to have all features/fixes.

Are there Open Source / Commercial project management solutions, which would fit those requirements?

Regards,

Martin.

Answer 1

There is a Open Source Ticketsystem called Trac, in connection with SVN you can connect Tickets with revisions, create a own ticketsystem for each customer, and so on (:

Its running on a Apache Server, and its looking like the Homepage

Link: http://trac.edgewall.org/

Alex