API call works on development, timesout on production heroku

Question

I am using an API which works fine on development but timeouts when I call it from production or heroku run rails console.

I'm doing the following

url = "http://theapi.example.com"
response = RestClient.get url

Locally I get a 200 response, in proudction I get the following:

RestClient::Exceptions::OpenTimeout: Timed out connecting to server from /app/vendor/bundle/ruby/2.3.0/gems/rest-client-2.0.1/lib/restclient/request.rb:731:in rescue in transmit' from /app/vendor/bundle/ruby/2.3.0/gems/rest-client-2.0.1/lib/restclient/request.rb:647:in transmit' from /app/vendor/bundle/ruby/2.3.0/gems/rest-client-2.0.1/lib/restclient/request.rb:145:in execute' from /app/vendor/bundle/ruby/2.3.0/gems/rest-client-2.0.1/lib/restclient/request.rb:52:in execute' from /app/vendor/bundle/ruby/2.3.0/gems/rest-client-2.0.1/lib/restclient.rb:67:in get' from (irb):30 from /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.6/lib/rails/commands/console.rb:110:in start' from /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.6/lib/rails/commands/console.rb:9:in start' from /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.6/lib/rails/commands/commands_tasks.rb:68:in console' from /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.6/lib/rails/commands/commands_tasks.rb:39:in run_command!' from /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.6/lib/rails/commands.rb:17:in ' from script/rails:6:in require' from script/rails:6:in'

The API does not support ssl, not sure it is has anything to do with it.

Answer 1

The API provider had Heroku's IP blocked to avoid attacks. He unblocked the IP of the request and everything worked.