servicenow
How can I change the function of the service now incident update action?
Which ui action can I edit to change the behavior of updating an incident? I have looked through the ui actions and I can not find one for the update.
UPDATE: I was able to find the ui action for updating the incident. However when I try to edit it none of my changes are implemented. I just added an alert to it and nothing happened.
Solution
Great question! The "Update" UI action can be disabled by creating a new UI Action, and un-checking the "Show Update" button on the UI Action form. You can then simply name your new UI Action "Update", and you're good to go!
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