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mysqldatabaseweb-analyticsmatomo

Piwik MySQL Driver Not Installed

I have a strange error appearing whenever I try to access my Piwik analytics.

It has been working fine for months and I haven't upgraded anything. The only change was that my account was 'on hold' for a few weeks due a non-payment mix-up. During this time my whole domain was unavailable.

I am on a shared hosting account with JustHost. I have both Joomla 3.8 and Piwik installed there under the one domain, Joomla continues to work no problem.

When is visit MyDomain.com/analytics I see the following error message;

enter image description here

Wondering if anybody would know what this means, or why it's happening. Is there something I should ask my host if they have changed? Surely it would also effect my Joomla installation too though (which it isn't)?

I have tried their support forums however it very quiet over there. It has been suggested to look in the following file piwik/config/global.ini.php and check that the database driver is defined, which it is. My config file contains the following;

[database]
host =
username =
password =
dbname =
tables_prefix =
port = 3306
adapter = PDO\MYSQL
type = InnoDB
schema = Mysql

I have created a phpinfo() page located at MyDomain.com/analytics/phpinfo.php I can see all the information, if anybody needs me to clarify anything or settings.

Any help or suggestions appreciated.

Solution

  • There was no .htaccess file in my MyDomain.com/analytics directory. As soon as I added one it worked!