My boss tells me we're getting Zendesk. I have no experience with it. We want to have it notify our system, e.g. via a call to an API which our system could expose.
Can this be done? Would I instead have to poll the Zendesk API?
Push notifications in web-applications are also known as "Webhooks". Zendesk does have a Webhook API, documented here:
https://developer.zendesk.com/embeddables/docs/android/handle_push_notifications_wh
and
https://developer.zendesk.com/embeddables/docs/ios/handle_push_notifications_wh
(Ignore the iOS and Android references - it's platform agnostic)