sending carousel message but smooch rendering it as text, description link only

Question

I am sending carousel message to smooch, carousel is rendering as text in smooch but in facebook messenger carousel get rendered. Needs carousel in smooch web messanger.

Here is json

msg = {
"role": 'appMaker',
"type": 'carousel',
"items": [{
    "title": 'Tacos',
    "description": 'Description',
    "mediaUrl": 'https://example.com/img.png',
    "actions": [{
        "text": 'Select',
        "type": 'postback',
        "payload": 'TACOS'
    }, {
        "text": 'More info',
        "type": 'link',
        "uri": 'https://example.com'
    }]
}, {
    "title": 'Ramen',
    "description": 'Description',
    "mediaUrl": 'https://example.com/img.png',
    "actions": [{
        "text": 'Select',
        "type": 'postback',
        "payload": 'RAMEN'
    }, {
        "text": 'More info',
        "type": 'link',
        "uri": 'https://example.com'
    }]
}]
}

Answer 1

At the time of writing, Carousel messages are currently not supported on the Smooch SDKs (Web Messenger, iOS, and Android). See the section Channel Support in the documentation for the Post Carousel Message API for details on how a carousel will render on each channel.

You can also get at-a-glance information about feature support across channels using the Smooch channel capabilities grid. For those marked as "partial channel support", it means the carousel will render a text fallback, as you're describing.