I am evaluating osTicket for a company who repair printers.
When company's customers need support, they have to log in osTicket to open a issue.
First, they have to be able to select one device id (or serial number) of their broken printer. For this, I will need to populate the relation id_device-account in somewhere. Then they will select the kind of issue and will apport other datas.
After the issue was saved, the system have to assig that ticket to a technician (for this I will need to populate a second list with the relation between staff-memebers and accounts).
Where can I define these lists with relations (device-account and staff-member-account) and how can I performed these automations?
Thanks in advance and regards, Gonzalo
@Gonzalo, Following the answer from @Joshua Walcher all you need to do is add your form under the Ticket Details under Manage > Forms > Ticket Details. Once there just create your custom entry and define it as you need, you can even choose the order in which it's displayed on the Client Page and assign variables to that field. Once there it should appear in all of the tickets they create. I use this for information we need to pull and made it mandatory, If you need to assign based on value just use the Tickets Filter as previously mentioned by @Joshua. Hope this helps!