"Missing Translation" during change subscription amount

6 month ago I worked with Bluesnap API. I wrote method that update Bluesnap subscription amount. Now I return to develop bluesnap connection and up to face with error "Missing Translation" when I use written method. My method run PUT request by url https://sandbox.bluesnap.com/services/2/subscriptions/:subscription-id with headers

Content-Type:application/xml
Authorization:Basic API_AUTH_KEY

and request body

<?xml version="1.0"?>
<subscription xmlns="http://ws.plimus.com">
    <override-recurring-charge>
        <currency>ILS</currency>
        <amount>55</amount>
    </override-recurring-charge>
</subscription>

Now instead successful subscription recurring charge change I've got an error

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<messages xmlns="http://ws.plimus.com">
    <message>
        <error-name>UPDATE_SUBSCRIPTION_FAILED</error-name>
        <description>Missing Translation</description>
    </message>
</messages>

Does anyone have some ideas how to fix change subscription recurring charge?

Solution

The subscription is probably in a status that cannot be updated.

Log into your Bluesnap control panel
Click on Find a transaction from the left side bar
Choose "Subscription Id" from the list and insert your subscription ID and search
Open any one of the orders
Locate the "Subscription Information" box
Check the "Status" field in that box. If it's anything other
than Active, then that's why.

Let me know what you see! That error is weird though and I would report it to Bluesnap if I were you