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twiliotwilio-phptwilio-apitwilio-click-to-call

twilio in incoming call when agent disconnect the call user is not disconnecting

this is my twiml what I m using to connect the call-

<Response>
 <Dial action="dailemptyqueueurl"> 
<Client statusCallbackEvent="initiated ringing answered completed" statusCallback="twilio_call_notification_handler.php" statusCallbackMethod="POST">cleint</Client> 
</Dial>
 <Redirect>holdmusic</Redirect> 
</Response>
Solution

  • Twilio developer evangelist here.

    This is a slight hangover from my previous advice, so sorry for that.

    Firstly, when <Dial> has an action, it will go onto that URL instead of continuing with the TwiML and going to the <Redirect> in this case. So watch out for that.

    Secondly, because we have used this technique then calls don't just end. However, you are using, I believe, Twilio Client with your agent. So, when you hangup the call on the agent end, you could make a request to your server to use the REST API to hang up the user end too.