What is the Box.com configuration setting to allow non-service accounts to use the API?

Question

I have my box.com app set up with the following permissions:

My security settings for application

admin console -> business settings -> apps -> (under actions) -> click on ellipses of your app -> view app authorization

Yet Right now, I get the error message described in this issue:

"BoxOAuthException: {"error":"invalid_request","error_description":"Cannot obtain token based on the enterprise configuration for your app"}"

--> Box API token request enterprise configuration issue

What is the Box.com configuration setting to allow non-service accounts to use the api?

Answer 1

In your app, you can go to the section "User Access" and set it to "All Users"

All existing app authorizations now need to be reauthorized.

To do this... admin console -> business settings -> apps -> (under actions) -> click on ellipses of your app -> view app authorization

Notice in the below you might see "only app users can use app"

If so... Reauthorize the app admin console -> business settings -> apps -> (under actions) -> click on ellipses of your app -> reauthorize

It should now say "All users can connect."