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magentoinventory

Partial refunds in Magento


How do I get a partial refund (credit memo) working in Magento? I have a customer who bought 3 items but only wants to get a refund on one of the items. Is there a way to do that?

Also, can I move that item back to the inventory (like updating the stock automatically)?


Solution

  • Some payment types support partial refunds. Most credit cards do not, as the gateways don't support a partial refund on the authorization. Can you please elaborate on your payment setup, including how you reconcile those payments?

    Short answer to your second question is yes.