Search code examples
ibm-mqxms

IBM MQ Client 9.0 installation failed on Window 7 Professional SP1

System Configuration: Windows 7 professional SP1 (64 bit)

  1. Uninstalled MQ Client 7.5
  2. Later tried installing MQ Client 9.0, downloaded from here. But installation after running for 2 minutes, failed in the end with the below error. I had choose default setup components.

Blockquote Error 1713. IBM MQ (Installation1) cannot install one of its required products. Contact your technical support group.

  1. Looked into temp folder installation log files. The installation has failed @ CustomAction "iwiInstall32bitRuntime".

MSI (s) (2C:A0) [17:36:55:139]: Note: 1: 2203 2: C:\PATH \IBM MQ\9.0.0.0-IBM-MQC-Win64\Windows\msi\IBM MQ 32bitSupport.msi 3: -2147287038

CustomAction iwiInstall32bitRuntime returned actual error code 2 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (2C:1C) [17:36:55:139]: Note: 1: 1713 2: IBM MQ (Installation1) 3: 1631

Info 2835.The control ErrorIcon was not found on dialog SetupError.

Error 1713.IBM MQ (Installation1) cannot install one of its required products. Contact your technical support group. System Error: 1631.

MSI (s) (2C:1C) [17:37:54:336]: Product: IBM MQ (Installation1) -- Error 1713.IBM MQ (Installation1) cannot install one of its required products. Contact your technical support group. System Error: 1631.

Action ended 17:37:54: iwiInstall32bitRuntime. Return value 3.

Any RESOLUTION for this error?

Solution

  • I found the solution here https://developer.ibm.com/answers/questions/275503/mq-install-on-windows-fails-with-rc1713.html

    The 9.0.0.0-IBM-MQC-Win64.zip file has the 32-bit and 64-bit compiler runtime MSI files in the wrong location relative to where Setup (IBM MQ.msi) is looking for them.

    To workaround this issue, copy "%mq_install_media_path%\Windows\MSI\x86\IBM MQ 32bitSupport.msi" to "%mq_install_media_path%\Windows\MSI\", and copy "%mq_install_media_path%\Windows\MSI\x64\IBM MQ 64bitSupport.msi" to "%mq_install_media_path%\Windows\MSI\".

    (where %mq_install_media_path% contains the unzipped 9.0.0.0-IBM-MQC-Win64.zip files).